Visions Landscape Supply Return & Delivery Policy
No Returns or Exchanges on Landscape Material, All Sales Final
(Mulch, Gravel, Soil, Compost, River Rock, Boulders and Natural Stone)
Our employees will be glad to make suggestions of material but it is ultimately you choose the product for your project. Please research to be sure you get what is needed for your project. All sales are final and we don't offer refunds or exchanges. All earth mined material, mulch and hardscapes products vary in characteristics that often change. Be sure to order enough product at the time of your purchase for consistency. Once the material leaves our yard the transactions are final.
Hardscape Products Return Policy
Hardscape Return Policy is done on a case by case bases. Please read and understand before making your purchase.
It is very important to have accurate measurements needed to start any project. You rely on the measurements taken to not run short or have excess when ordering material.
* Any product that has been opened or used cannot be taken back under any circumstances.
* Special Ordered products cannot be returned.
* In the event you have a returnable product that you wish to exchange, the 30% restocking fee will also apply.
* Wall Block and Cap that is sold by the piece (Diamond Pro, Highland Wall) can be returned as long as it has not been installed and is in new condition. There will be a 30% restocking fee. (which cannot be waived)
* If you have an unopened pallet that can be returned there is a 30% restocking fee (which cannot be waived) and a flatbed delivery fee to pick the product up. The unopened pallet can be brought back and we will waive the pickup/delivery fee.
* If we are picking up your returnable product a delivery fee in the same amount of the original delivery fee will be charged with a 30% restocking fee. The product must be accessible to our Moffett without moving other products.
It is very important to have accurate measurements needed to start any project. You rely on the measurements taken to not run short or have excess when ordering material.
* Any product that has been opened or used cannot be taken back under any circumstances.
* Special Ordered products cannot be returned.
* In the event you have a returnable product that you wish to exchange, the 30% restocking fee will also apply.
* Wall Block and Cap that is sold by the piece (Diamond Pro, Highland Wall) can be returned as long as it has not been installed and is in new condition. There will be a 30% restocking fee. (which cannot be waived)
* If you have an unopened pallet that can be returned there is a 30% restocking fee (which cannot be waived) and a flatbed delivery fee to pick the product up. The unopened pallet can be brought back and we will waive the pickup/delivery fee.
* If we are picking up your returnable product a delivery fee in the same amount of the original delivery fee will be charged with a 30% restocking fee. The product must be accessible to our Moffett without moving other products.
Please Read and Understand Our Delivery Policy
Our drivers deliver to the edge of the traveled portion of a street/roadway. If our driver movers BEYOND THE CURB LINE or edge of the traveled portion of the street/roadway under the direction/request of the property owner or agent, WE ASSUME NO RESPONSIBILITY OF DAMAGE TO PROPERTY. The purchaser assumes all responsibility for any injury or damage to driveways, sidewalks, fences, structures, utilities, irrigation, strip drains, gutter, landscaping or other items on the property. If the delivery driver becomes unable to maneuver the company truck/equipment off the property a $450.00 towing fee will be assessed to the responsible party.
Boulder Delivery vs. Boulder Placement
Boulder are delivered on a flatbed truck with an attached forklift (Moffett) to offload them. The delivery fee is based on sitting the product on the driveway or on other nearby flat surface. If you need the boulder set and place in your landscape there will be an additional charge for this service.